Total Care
Communication®
You Never Feel Far From Your Child
When your child studies overseas, it is natural to worry. You may think about their safety and well-being. You may wonder how they are adjusting to a new life, how they are doing in school, and whether they are receiving the care and guidance they need.
At CIC, we believe peace of mind cannot be left to chance. That is why we created Total Care Communication®—to keep you informed, connected, and confident at every step of your child’s journey. Because when you know your child is safe, supported, and making progress, you can feel reassured—no matter how far away they are.
Real Time Insights
Dedicated Liaison for each family
Before your child arrives, your family is assigned a dedicated Liaison Officer—a consistent point of contact who knows your child, understands your concerns, and supports both parents and students from arrival to graduation.
Your Liaison Officer:
- Coordinates with teachers, residence staff, counsellors, nurses, and wellness teams
- Shares meaningful updates on Academic, Social, Emotional, and Physical (ASEP) development
- Communicates clearly, with multilingual support to ensure understanding
- Responds promptly, personally, and with care
With these consistent updates, you stay informed and reassured as if the school were just around the corner.
Engaged Families. Empowered Students.
Regular Updates so you Feel Close
You receive clear, meaningful communication that keeps you close to your child’s daily school life:
- School wide email communications – keeping you updated whenever needed
- Monthly Principal’s Address – School updates directly from leadership
- Monthly Newsletters – Stories, highlights, and student successes
- Social Media Updates – Everyday moments and milestones
- Weekly Homeroom Messages
- Medical Monday
- Literacy Tuesday
- Wellness Wednesday
- Character Thursday
- Safety Friday
- 📞 1-on-1 Virtual Meetings – Schedule check-ins with your Liaison or Total Care team
No matter where you are in the world, you’ll feel close to your child’s life at CIC.
Know Your Child is in Good Hands
360° View. Anytime. Anywhere.
As a CIC parent, you have a complete view of your child’s progress at school and in residence.
- Through our secure online ezReport Card, you can see how your child is doing academically.
- Through CIC’s boarding life management platform – the REACH app – you can know how your child is adjusting to residence life and manage their leave requests to ensure safety.
- Together with the on-going communication with the dedicated Family Liaison Officer, this creates a true 360° view of your child’s Academic, Social, Emotional, and Physical development.
No concern is missed. Every achievement is seen—and celebrated.
Connecting Families and Students
Circle of Care – How Every Student is Seen and Never Overlooked
At CIC, care is built on effective teamwork supported by an efficient communication system. Academic progress, social adjustment, emotional well-being, and physical health are all considered together—because student success is never one-dimensional. Each week, student names are submitted to the Circle of Care Committee by school and residence staff who work closely with them every day.
When you know your child is safe, supported, and thriving, you can stop worrying about the unknown— and start celebrating their growth.
During the weekly Circle of Care Committee meeting:
- Every submitted student is discussed.
- Observations are shared openly and professionally.
- A personalized support plan is created or refined for the individual student.
The Circle of Care Committee ensures that no student falls through the cracks, and no concern is dismissed.The success of the Circle of Care is powered by the Student ASEP Tracker—a centralized online system that enables clear and efficient internal communication across the entire campus.
Total Care Plus®
for students under 16-years-old
Confidence Starts Early
Total Care Plus: clear and consistent communication
The Total Care Plus (TCP) Program places a strong emphasis on clear and consistent communication with both parents and students to ensure transparency, trust, and ongoing support. Parents receive peace of mind through regular updates, progress summaries, and certificates that highlight their child’s growth across the ASEP pillars. Students benefit from one-on-one goal-setting meetings, mid-semester check-ins, and end-of-term reflections that keep them actively engaged in their development. In addition, ongoing initiatives such as Self-Care Sunday emails, residence announcements, and orientation sessions keep students well-informed and connected to the program. This consistent flow of communication ensures that parents feel reassured about their child’s experience while students remain motivated, supported, and aware of the resources available to them.
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Why Parents Trust
Total Care Communication
Know More. Worry Less.
- A proven culture of care and transparency with proven effective system for support
- One dedicated Liaison Officer for both parents and students throughout the journey offering clear communication with multilingual support
- Student ASEP Tracker and online ezReport Card give a 360-degree picture of your child’s progress
That’s the Total Care Communication® difference at CIC.
Academic. Social. Emotional. Physical.
Learn More About Our ASEP Tracker
At CIC, every student is supported through one integrated system—the Student ASEP Tracker. This secure online system records ongoing observations and assessments of each student’s:
Academic learning in the classroom
Social development
Emotional well-being
Physical health and daily routines
