You can contact the test centre by phone at 905-572-7883 x2877 or by email at email@example.com. The tests are written at the Ainslewood Campus at Columbia International College.
Why do I need to give you a copy of my passport/permanent resident card? Why is my citizenship card/driver's license not good enough?
The IELTS policy reads: “Only a valid passport or national ID card, bearing a photograph, number and signature, is acceptable. An ID card must show the full name in English lettering and include the date of birth and a photograph. University student cards, driving licenses, medical IDs, etc. are NOT acceptable forms of identification.”
Can I give you a copy of my passport at a later date? For example, can I submit it at the Ainslewood Campus or fax to the IELTS Test Centre?
No. If you submit your application without a copy of your passport, we will not be able to process it.
Candidates are served on a first-come, first-served basis. The IELTS test centre cannot guarantee a space on any given test date until your application has been processed. We do not, under any circumstances, “hold” seats for candidates. The earlier you apply, the more likely you are to get the test date you want.
You will receive an email confirmation letter one week before the test.
You have five business days from the date of the test to contact us. We require the refund/transfer form and medical documentation in order to transfer your test date or process a refund. There is a $50 processing fee.
Candidates are required to check in at the testing location at 8:00 a.m. The reading, writing and listening tests are finished at noon. Speaking interviews are normally scheduled in the afternoon of the test date. Your interview time will be posted on test day. Interview times cannot be guaranteed in advance, so be prepared to stay until 17:30.
Results are mailed out 13 days after the test date by regular post. You can also check your results online 13 days after the test date. We also now offer a pickup option—just ask for more information on test day.
An application can be submitted in person or online.
We mail your copy of your test results to the address indicated on your application. You can also pick it up in person on the 13th day after the test. You must present your passport at the time of pick up.
No. Candidates are only sent one copy of their test results to the address listed on their application. All other copies must go to institutions.
Candidates receive up to five free copies of their test results to be sent to the Canadian and international institutions listed on their application form. Additional copies for Canadian and international institutions may be ordered for $25.00 per copy. To order additional copies of test results, complete this test results order form.
If you wish to rewrite the IELTS test, you will need to reapply with a new application form and pay the test fee again. You may register for the next available test date.
Your test results are valid for two years.
You need your passport on the day of the test.You WILL NOT be allowed to write the exam if you do not have your passport on the day of the test. There are no exceptions. If you have sent your passport to the embassy or consulate, you will need to contact them and get it back prior to your test day.
If your passport doesn’t have a signature page, you must submit a photocopy of valid government-issued identification with your photo and signature as well as a copy of your passport.
Test takers who have test day complaints should inform the test centre before leaving the test venue, they will be instructed to fill in a complaint form. Complaints will then be investigated and resolved. Please be informed that no complaint can be processed after your results have been released by your test centre.