You can contact the test centre by phone at 905-572-7883 x 2920 or by email at email@example.com. The tests are written at the Ainsliewood Campus at Columbia International College.
Why do I need to give you a copy of my passport/permanent resident card? Why is my citizenship card/driver's license not good enough?
The IELTS policy reads: “Only a valid passport or national ID card, bearing a photograph, number and signature, is acceptable. An ID card must show the full name in English lettering and include the date of birth and a photograph. University student cards, driving licenses, medical IDs, etc. are NOT acceptable forms of identification.”
Can I give you a copy of my passport at a later date? For example, can I submit it at the Ainslewood Campus or fax to the IELTS Test Centre?
No. If you submit your application without a copy of your passport, we will not be able to process it.
What are my chances of getting the test date I would like?
Candidates are served on a first-come, first-served basis. The IELTS test centre cannot guarantee a space on any given test date until your application has been processed. We do not, under any circumstances, “hold” seats for candidates. The earlier you apply, the more likely you are to get the test date you want.
When will I receive confirmation of my test date?
You will receive an email confirmation letter one week before the test.
Do I get a refund if I cancel?
If you are unwell and cannot take your test, test takers may be eligible to reschedule their test or refund. Please contact us by email.
What safety measures are in place during tests?
For the safety of the test takers and staff, we have created the most optimal and safe test day environment, including the following measures:
- Increased sanitation of all workstations and high contact areas
- COVID-19 signage and physical distancing measures
- Readily available hand sanitizer
- Two metre distance between test takers
- Mandatory masks and Face Shields for staff and test takers
How long does the test take?
Candidates are required to check in at the testing location at 8:00 a.m. The reading, writing and listening tests are finished at noon. Speaking interviews are normally scheduled in the afternoon of the test date. Your interview time will be posted on test day. Interview times cannot be guaranteed in advance, so be prepared to stay until 17:30.
How long will it take to get my results?
Results are mailed out 13 days after the test date by regular post. You can also check your results online 13 days after the test date. We also now offer a pickup option—just ask for more information on test day.
Can I register online?
Can I pick up my test results in person?
We mail your copy of your test results to the address indicated on your application. You can also pick it up in person on the 13th day after the test. You must present your passport at the time of pick up.
Is it possible to get a second copy of my test results for my personal use?
No. Candidates are only sent one copy of their test results to the address listed on their application. All other copies must go to institutions.
How many copies of my results can I order?
Candidates receive up to five free copies of their test results to be sent to the Canadian and international institutions listed on their application form. Additional copies for Canadian and international institutions may be ordered for $25.00 per copy. To order additional copies of test results, complete this test results order form.
If I don't do well, can I rewrite the test?
If you wish to rewrite the IELTS test, you will need to reapply with a new application form and pay the test fee again. You may register for the next available test date.
How long are my test results valid?
Your test results are valid for two years.
What if I've sent my passport to the embassy or consulate to renew my visa?
You need your passport on the day of the test.You WILL NOT be allowed to write the exam if you do not have your passport on the day of the test. There are no exceptions. If you have sent your passport to the embassy or consulate, you will need to contact them and get it back prior to your test day.
What if my passport does not have a signature page?
If your passport doesn’t have a signature page, you must submit a photocopy of valid government-issued identification with your photo and signature as well as a copy of your passport.
How do I make a complaint or give feedback?
Test takers who have test day complaints should inform the test centre before leaving the test venue, they will be instructed to fill in a complaint form. Complaints will then be investigated and resolved. Please be informed that no complaint can be processed after your results have been released by your test centre.