REQUESTING A REFUND OR DATE CHANGE DUE TO ILLNESS
Temporary COVID-19 Cancellation and transfer policy:
If case of test cancellation due to COVID-19:
*Candidates must provide medical evidence from an authorized Covid-19 testing centre, clinic or hospital;
*Candidates with medical evidence of Covid-19 infection that prevents them from sitting on their original test day may transfer, free of charge, to a later test date. To be eligible for a free transfer, candidates must prove medical evidence to their test centre no later than 5 working days after their original test date.
*Candidates with medical evidence of Covid-19 infection that prevents them from sitting on their original test day may request a refund minus the Admin fee within five days before/after their test date.
If case of self-isolation or displaying symptoms:
*Candidates who are required to self-isolate (but not able to provide medical evidence) due to:
-displaying symptoms of Covid-19 OR being a close contact of a person with Covid-19, may request a free transfer to the next available test date after the 10 day quarantine period.
-if the test taker wishes to transfer to any other test date, Admin charges will be applicable. This transfer request must be received on or before the original test date.